Privacy Policy

Effective Date: January 11, 2026
Last Updated: January 11, 2026

ET Solutions LLC ("ET Solutions," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website at https://et-solutions.org, our AI phone receptionist services, SMS communications, and related services.

1. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, phone number, email address, and business name
• Communication Data: Messages sent via SMS, call recordings, voicemails, and AI-assisted conversation logs
• Appointment Information: Booking details, scheduling preferences, and service requests
• Business Information: Company name, industry, and service requirements
• Technical Data: IP address, browser type, device information, and website usage data

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing AI phone receptionist and virtual assistant services
• Sending SMS notifications, appointment reminders, and service updates
• Processing voice calls and AI-driven communications
• Automated appointment booking and scheduling
• Responding to customer inquiries and providing support
• Improving our services and user experience
• Complying with legal obligations and regulatory requirements

3. SMS, Voice, and AI Communications

ET Solutions provides AI-powered communication services including SMS text messaging, automated voice calls, and AI-driven phone interactions. By providing your phone number and consent, you agree to receive:

• SMS text messages for appointment reminders, confirmations, and service notifications
• Automated voice calls from our AI phone receptionist system
• AI-assisted communications for customer service and scheduling

Message frequency may vary based on your interactions and service needs. Standard message and data rates may apply.

4. Consent-Based Communications

We only send communications to individuals who have provided their express consent. We do not use purchased, rented, or scraped contact lists. Your consent is obtained when you:

• Submit a form on our website
• Book a demo or consultation
• Sign up for our services
• Provide your phone number with permission to contact you

5. Opting Out of Communications

You have the right to opt out of SMS communications at any time:

• To stop receiving messages: Reply STOP to any SMS message
• To get help: Reply HELP to any SMS message
• Contact us directly: Email elhadji@eteravoice.com

After opting out, you will receive a confirmation message and will no longer receive SMS communications from ET Solutions unless you provide consent again.

6. Data Protection and Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure and access controls
• Regular security audits and monitoring
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining robust protections.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Withdraw consent for communications at any time

To exercise any of these rights, please contact us at elhadji@eteravoice.com.

8. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., SMS carriers, cloud hosting providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

9. Compliance with U.S. Communication Laws

ET Solutions is committed to compliance with all applicable U.S. communication regulations, including:

• Telephone Consumer Protection Act (TCPA): We obtain proper consent before sending automated messages or making automated calls
• A2P 10DLC Regulations: Our SMS messaging practices comply with carrier requirements for Application-to-Person messaging
• CAN-SPAM Act: Our email communications comply with anti-spam requirements

10. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. You can control cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

ET Solutions LLC
Email: elhadji@eteravoice.com
Website: https://et-solutions.org
2702 Golden Strand Drive, Hilliard, Ohio 43026
(614) 352-6738